Working for an Heating and Air Conditioning supplier is a little stressful at times. During the summer time it is pretty boring because the bulk of our repairs are done in Spring and Fall. Winter time is about the same as summer. Both of us get occasional maintenance or upgrade calls but other than that it is fairly quiet, and once our busy season starts it makes up for those slow days for sure. I am the receptionist and I am in charge of answering questions, when I can, scheduling appointments, and ordering parts. Some days seem like they will never end. I barely have time for lunch. Yesterday,I received a call from a purchaser who was insistent upon having a serviceman out to their apartment that afternoon. Well, the problem, as I tried to explain was that it would be considered an emergency call and it would have an additional fee. The caller was actually miserable and screamed at myself and others that I was just trying to take all his money. He didn’t see why he had to wait for the next available appointment and proceeded to inform myself and others that his time was actually fancy, then when he finally gave myself and others the occasion to speak, I politely informed him that all clients were of value to our supplier and that I would be more than cheerful to schedule him for the next appointment which was many days from then. He finally agreed and I only hope that when our serviceman arrives he is treated more kindly than I was on the cellphone. Just because your schedule is available, doesn’t mean that everyone else’s is. I tell people to get us a window of days if possible so that every one of us can accommodate them more easily, but some days, I assume like I should get hazardous duty spend my money for putting up with the onslaught of callers who make insufficient requests.